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FAQ
Questions we get asked before every project
If the answer you need is not here, write to us — we answer email from real people, usually the same day.
Working together
Discovery calls are usually booked within two business days. Once the scope is agreed and the deposit is settled, design or strategy work starts the following Monday. Most engagements are fully live within four to seven weeks.
Yes. Roughly a third of our clients are outside the US. We work asynchronously with a shared board and a weekly call scheduled inside your working hours.
You do — always. Repositories, design files, ad accounts and analytics properties are created under your ownership or transferred to you at handover, with no lock-in or hostage licensing.
Project work starts around $3,500 for a focused brand or website scope. Retainers start at $1,900 per month. The pricing page has representative packages, and every quote is written against a defined scope.
Process and delivery
Both. A logo, a website or a campaign can be a fixed-scope project. Social media, paid media and analytics work better as a retainer because they compound month over month.
Every client gets a live dashboard plus a written monthly analysis: what we did, what happened, what it means and what we are doing next. No 40-page PDFs full of screenshots.
That is often the best setup. We frequently handle strategy, systems and heavy production while your team runs day-to-day publishing, and we train them on the templates we build.
Then we do not rebuild it. We run a conversion and performance audit, fix what is measurably costing you money, and invest the rest of the budget where the return is bigger.
Technical
Most marketing sites are built as static or hybrid sites for speed, with a headless CMS your team can use. Stores are usually Shopify or a headless storefront. If you are already on WordPress and it works, we will optimise rather than migrate.
We set hosting up under your account and hand over documentation. We can manage it for a small monthly fee, but you never lose access or ownership.
Yes. Every build targets WCAG 2.2 AA: keyboard paths, focus states, contrast, semantic landmarks and reduced-motion support are part of the definition of done, not an upsell.
Analytics and ad tracking ship with a consent layer, documented data flows and no undisclosed third-party pixels. We would rather lose a few data points than put your business at risk.
Prefer to talk?
Call 980-346-4117 during Mon – Fri, 8:00 am – 5:00 pm (EST).
Ready to start?
Book a free 30-minute meeting and bring your current numbers — we will do the diagnosis live.
Book a meetingReady to grow your brand?
Book a free 30-minute strategy session. We will audit your current presence and leave you with three actions you can use whether we work together or not.
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30 minutes
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